Easy Returns
If you need to return your merchandise for any reason, repack the product and all accessories that may have accompanied the original shipment in the original packing materials and enclose a letter of explanation. Returned products without a letter of explanation or missing accessories may not be accepted. A return label is included in the package. Simply attach the label to the outside of your package and send it to our warehouse via UPS or insured parcel post.
Unwanted merchandise may be returned within 30 days from the date of shipment. Merchandise must be in unused condition and in original packaging material. Original shipping and handling and return postage charges will not be refunded. All sales of product keys for Nikon software are final. No refunds or exchanges are allowed. Defective keys will be replaced at Nikon's sole discretion.
Defective merchandise will be exchanged for same or similar products if returned within 30 days from the date of shipment. Refunds will not be issued for defective merchandise. Returns and exchanges on software can only be accepted if software is unopened.
Returns and exchanges on Instructional DVDs and Master Series Videos can only be accepted if the package is unopened.
Supplies and consumable merchandise will not be accepted for return if the packaging has been opened. Return shipping cost is the responsibility of the customer. Merchandise will not be accepted for return if the supplied accessories have been opened.
Please send all returns to:
Attn: Returns Department
20 Constitution Blvd. South
Shelton, CT 06484
Our goal is to process your return promptly. Upon receipt of your package, the return process is normally completed within 7-10 calendar days.
Rechargeable Battery Recycling
Nikon supports and recommends safe and responsible recycling of rechargeable batteries. To request a prepaid shipping label, please call 877-876-4770 or send an e-mail to: service@nikonmall.com. When received, you will need to prepare the item for shipping and drop off at any UPS location for return.
